Privacy Policy

At Shubayu, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the data we collect from our website visitors and customers. By using our website or providing us with your personal information, you consent to the practices described in this policy.

Personal Information:

• Name, email address, phone number, and delivery address — collected when you register, subscribe, or place an order.
• Payment details processed securely through Razorpay. We do not store card or banking details on our servers.

Non-Personal Information:

• IP address, browser type, device information, and website usage data collected through cookies and similar technologies to improve your experience.

• Process and fulfil your orders, including coordinating delivery with our shipping partner (Delhivery).
• Send order confirmations, shipping updates, and delivery notifications.
• Respond to your inquiries and provide customer support.
• Send promotional offers and updates (you may opt out at any time).
• Improve our products, services, and website experience.
• Maintain your account, order history, saved addresses, and reward points.

We maintain full privacy of your personal information and never misuse it. We may share your information only in the following circumstances:

• Service providers: Trusted third parties who assist us in delivering our services — including Razorpay (payments), Delhivery (shipping), Resend (transactional emails), and Supabase (data storage). These parties are bound by confidentiality obligations.
• Legal requirements: When required by law, court order, or government authority.
• We will never rent, sell, or share your personal information with third parties for their marketing purposes without your explicit consent.

• We implement industry-standard security measures including encryption and secure data storage to protect your personal information.
• Your actual order details are stored securely and accessible only through your authenticated account.
• No method of internet transmission or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse website traffic. You can configure your browser to refuse cookies, though this may affect certain features of our website.

• You have the right to access, update, and correct your personal information through your account profile.
• You may opt out of promotional communications by clicking the unsubscribe link in our emails or contacting us directly.
• You may request deletion of your account and associated data by contacting support@shubayu.com.

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected such information, we will promptly delete it.

Our website may contain links to third-party websites including our Instagram page. We are not responsible for the privacy practices or content of such websites and encourage you to review their privacy policies independently.

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

If you have any questions or concerns about our Privacy Policy or how we handle your data, please contact us:
Email: support@shubayu.com
Phone: +91 77450 10049
Instagram: @shubayu.alwaysgood
Company: Milky Fresh Foods Private Limited, Pune, Maharashtra, India